Terms and Conditions

Terms & Conditions

Ensure you enter your correct delivery address when ordering.  If incorrect details are provided Hot Chilli Mama will not be responsible for covering the cost of any reposting. 

If your order does not arrive within the nominated timeframe, let us know so that we can chase it up with the courier on your behalf.  If an item is lost in transit, a replacement will only be dispatched following discussions with the courier and at our discretion.  Without limiting the terms and conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.   


Refund policy

If you receive a product which is not to your expectations we will replace the item or refund your money at our discretion.  If this occurs, you will need to send the item back to Hot Chilli Mama in its original undamaged condition within a week of purchase.  If this occurs, contact us for mailing details. 


Privacy Policy

We are committed to protecting your privacy and will only use your information to facilitate your transaction.  Any information you provide on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned to a third party unless required by the law to do so. 


What information we do collect and how do we use it ? 

When you place an order through this website, we need to know your name, email, phone number and address.  This allows us to process and fulfil your order successfully.  We will also include you on an email list and periodically send you emails about specials and offers.  Should you no longer wish to receive these emails please let us know and we will remove you from the list. 

Use of credit card information

If providing credit card information, we will only use this information to facilitate the sale.  We use a third-party service provider to manage credit card processing.  This service provider is not permitted to store, retain or use information you provide except for the sole purpose of credit card processing on our behalf.   

Contact Us

0407 311 061


Find Us

Deans Marsh

Otways, Victoria

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